Various Information
Information
FAQ
Frequently Asked Questions
We have summarized the frequently asked questions and answers to our company. The contents of the description may not always be sufficient. Please be forewarned. Please use it for customer questions and inquiries. Also, if you contact us by e-mail or phone from the bottom of this page, we can answer your questions in more detail.
How long does it take to raise the temperature in a sauna room?
From pressing the ON button, it takes 30-45 minutes to reach a temperature of 80-100°C.
What about the warranty?
For the barrel body, the warranty is 2 years, for the heater stove and electrical equipment, the warranty is 6 months. If the warranty period has expired, repairs will be charged.
Sales in the form of materials (knock down)
NAGOMI BARREL SAUNA and WOODEN HOUSE are delivered in knockdown form. Free shipping and installation for Surabaya, Gresik and Sidoarjo areas. Shipping, accommodation and transportation costs for assembly technicians outside Surabaya, Gresik and Sidoarjo are borne by the buyer.
How to care for it?
How to care for it is by repainting the exterior at least once a year. The paint used is sold in paint shops and building materials shops, a type of water-based exterior paint.
How to Order
Click here for the “flow from order to delivery” of the product
Inquiry
Contact Us
NAGOMI carries out design, sales, manufacturing, construction, and after-sales maintenance with an “internal integrated system (one-stop)”. NAGOMI is not made by a contractor who is entrusted with a ready-to-use product that sells kits, but a team that is familiar with wood from wood (material) to completion and delivery, so we consult on maintenance and adjust it for originality, etc.
We almost always make it according to the function that will be used for barrels and cubes and other products, so we will invite you to discuss the desired product.
※You agree that the information you send, enter, and provide at the time of inquiry will be handled in accordance with the “Privacy Policy” prescribed by our company.
Phone : +62 812-3929-775
[Reception hours]
■Weekdays, Saturdays / 08:00 – 17:00 (Central Indonesia Time) for the fast respon
■Sundays, public holidays / Closed
If you tell us that you saw NAGOMI’s website when you call, we will guide you smoothly.
Mail : info@nagomi.id
You can send an email with information like below
■Name (person in charge / company name, etc.) ■Contact information such as phone number
■Preferred product ■Place of use and use ■Various questions, etc.
Please write it down and send it.